Trainee:
– understands the nature of the support service and its ethical basis;
– develops the client’s social skills;
– Supports the client’s capacity to function so that it is maintained and developed;
– guides the client in daily activities;
– supports the client in contributing to society in a way that is appropriate to his or her abilities, including the organisation of affairs and networking;
– supports a child in need, a person/family in difficulty, an abused person and a person with an addictive disorder;
– provide first aid where necessary.
Target group:
Persons with at least secondary education who wish to work as a support person or to improve their knowledge in the field of support work.
Conditions for entry:
– have completed at least secondary education
– not have any restrictions on employment under § 20 of the Child Protection Act and § 25(2)(1) of the Social Welfare Act.
Objective of the training programme:
– As a result of the training, the student will acquire the knowledge and skills to work as a support worker with different target groups (children, adults, persons with special needs).
Curriculum volume:
– 240 credit hours (160 hours of classroom work, 80 hours of practical training). There is no independent work.
Cost: EUR 2400
.
Content of the lesson:
Fundamentals of the work of a support worker. General knowledge of social welfare. Legislation.
– Legislation. Rights and obligations and limits of the work of a support worker.
– Definition of the role of the support worker, tasks and responsibilities.
– Stages of service provision.
– Difference between the services of a personal assistant and a support worker.
– Roles of the service provider in working with clients.
– Targeting activities.
– Protection of personal data.
The importance of self-awareness in the work of a support worker.
– The role of the support worker’s personality in his/her work.
– Personality traits, values, motivation, intelligence, interests, skills.
– Self-image and self-esteem.
– Needs and abilities. Conflicts of needs and values.
– Stress – causes and ways of coping. Stress management.
– Coping with carer stress.
– Reflection on the work of a support worker.
Basics of psychology and special needs education.
– Childhood and adolescence.
– The adult person.
– Old age. D. Bromley’s three-stage theory of the ageing cycle.
– D. Physical and mental development in old age.
– Common psychological problems in different periods of human life.
Prevalent target groups in the work of a support worker.
– Nature, impact and prevention of addictive diseases. Working with a person with an addictive disorder.
– Clients with special needs. Communication with clients with special needs in emergency situations.
– Physical disabilities.
– Clients with mental disorders.
– Domestic violence – psychological, physical, sexual.
– Abuse between relatives.
– Violence and types of aggressive behaviour and ways of preventing violence.
– Responding to behavioural problems
– Causes, consequences and predictors of problem behaviour.
Communication and practical skills of a support worker. Basics of communication processes.
– Clear and unclear communication
– Establishing contact, interviewing, active listening as a helping skill, giving feedback.
– Motivating the listener to cooperate
– Avoiding communication barriers
– Individual work, teamwork, networking
– Framing skills
– Coping with resistance
– Conflict situations
– Working with a manipulative or resistant client
First aid
– Resuscitation
– External bleeding
– Nature and signs of shock
– Wounds, trauma and fractures
– Poisoning
– Burns, burns, cold injuries
– First aid techniques and tools
Practical training: 80 hours
Teaching methods.
Conditions for completing the training and documents to be issued:
Lectures, seminars, demonstrations, talks, lectures, etc.
Completion of the course requires attendance of at least 70% of the contact hours and passing the final examination with a result of at least 60%, practical training.
In order to obtain a first aid certificate, at least 80% of the contact hours must be attended.
Assessment method and assessment criterion:
Test. A minimum of 60% correct answers is required to pass the test.